Questions about Sales & Service
Q – Why doesn’t my loyalty discount automatically apply to online orders?
A – Your loyalty program discount is not attatched to your user profile on our website. The discount is applied when your order is rang through our POS. To ensure that your discount is applied to your order please select “Pay Over The Phone” at checkout (or pick up in store if you are local). We apologize for any inconvience. Learn about our Loyalty Program on our About page! *Your information is kept private. We do not send out any unsolicited emails or phone calls. We do not keep credit cards on file. Loyalty discount does not apply to special order items.
Q – How long does it take to have a product repaired once I have dropped it off for service?
A – We service what we sell, on premises. The staff of our in-house service department is commited to repairing and returning your product as soon as possible. Generally, standard repairs take 1-2 business days. In some cases, this time might be extended if we need to order parts that are not in stock. Some products need to be repaired or replaced by the manufacturer themselves, in which case you will be notified when you contact us about your repair. We work hard to ensure that our customers are satisfied with the service they receive from Triangle Healing, and we welcome further questions to our service department at (1)-250-412-0556
Q – Can products that were purchased online be repaired in the store?
A – The above service policy also applies to online purchases. Please note that the customer is responsible for shipping costs if required.
Q -What is your Return/Refund/Exchange policy?
A – Refunds, returns, or exchanges allowed within 30 days on products in original packaging in re-sellable condition with proof of purchase**. You must include any original paperwork or warranty cards.
Books, apparel, opened food/supplements, and clearance items are final sale.
If the customer received free shipping on their order we deduct the amount we paid in shipping from the refund. Free shipping only applies if the customer keeps the product.
The customer is also responsible for paying return shipping and must contact us first at 1-888-370-1818 for a return authorization before sending any item back to us. Whether or not the customer received free shipping, they are still responsible for return shipping.**
**We may suggest you contact the manufacturer of the item directly if we are unable to accomodate your request.
**Items accepted to be returned over 30 days since date of purchase are subject to a restocking fee on top of the cost of return shipping.
Q – I found a product that I wanted to purchase, but when I went back to buy it the price had changed. Can you explain this?
A – If our distributors’ purchase price has changed we must adjust the in-store and online retail purchase price accordingly. We do our best to keep our website up to date with any changes as soon as possible. All prices are subject to change at any time.
Questions about Health
Q -Why don’t you provide Usage Recommendations on your website?
A – In most cases, Usage Recommendations are provided on the manufacturer’s website or on the product itself. We always suggest that you consult with your preferred Health Care provider for further advice on how to best use your product.
Q – I hear a lot of talk about the Importance of being alkaline. Can you explain more about this?
A – Being in an ideal state of alkalinity is indeed one of the most important things that you can do for your health. Please contact us for more information on Alkalinity.
If you did not find the answer you were searching for please contact us or visit us in-store.