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770 Spruce Ave, Victoria BC, V8T 5A5 - Email Us
Hours of Operation: Monday-Saturday 10:00am-5:30pm
Closed Sundays & Holidays

FAQ's about Triangle Healing Products and Services

Questions about Sales & Service:

Q - How long does it take to have a product repaired once I have dropped it off for service?

A - We service what we sell, on premises. The staff of our in-house service department is commited to repairing and returning your product as soon as possible. Generally, standard repairs take 1-2 business days. In some cases, this time might be extended if we need to order parts that are not in stock. Some products need to be repaired or replaced by the manufacturer themselves, in which case you will be notified when you contact us about your repair. We work hard to ensure that our customers are satisfied with the service they receive from Triangle Healing, and we welcome further questions to our service department at (1)-250-412-0556 

Q - Can products that were purchased online be repaired in the store? 

A - The above service policy also applies to online purchases. Please note that the customer is responsible for shipping costs if required. 

Q -What is your Return/ Refund policy?

A - Please refer to our Returns & Refunds page, here you will find all the information to answer this question.

Q -I noticed that your online product prices are less than those listed for the same products in your store. Can you please explain this?

A - When we stock products in our store, the costs associated with having a physical "brick and mortar" business are reflected in the price of those items. Alternatively, when we sell products from the Internet, these costs do not exist as the products are often shipped from the manufacturer themeselves, in relation to our Authorized Dealer license. Therefore there are no additional costs for us to stock the products in-store, and then pass onto the customer.

Q - I found a product that I wanted to purchase, but when I went back to buy it the price had changed. Can you explain this? 

A - We understand that this can be confusing. However, this only happens if/ when our distributors' purchase price has also changed, therefore we must adjust the in-store or online customer purchase accordingly. We apologize for any inconvenience. 

Questions about Health:

Q -Why don't you provide Usage Recommendations on your website? 

A - While we are very knowledgeable about how to use these technologies, our purpose is to provide the best products that you can purchase, at the best price. In most cases, Usage Recommendations are provided on the manufacturers website. We also suggest that you consult with your preferred Health Care provider for further advice on how to best use your product.

Q - I hear a lot of talk about the Importance of being alkaline. Can you explain more about this? 

A - This is a great question, because being in an ideal state of alkalinity is indeed one of the most important things that you can do for your health. Please visit our Alkaline explained page where we provide more detail about this and other important health topics.   

If you still have any questions or concerns, please don't hesitate to Contact Us or visit us in-store!

Thank You!


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